Group Call Routing
31 Oct 2026
Group Call Routing lets a dealer group run inbound service calls through Vini across all its rooftops. Vini looks up the caller across the group, keeps existing customers at their store, and routes new callers by vehicle make and ZIP to the closest rooftop that services that make. Appointments, leads, and call reports land on the rooftop the call was routed to.
One Number, Every Rooftop
Every inbound service call reaches the right store without the customer having to pick one.
Key capabilities:
Caller lookup across every rooftop in the group
Routing by vehicle make and ZIP for new callers
Transfers to staff at sister stores through the group directory
Appointments and reports recorded at the routed rooftop
